Pravilnik o pošiljkah

Shipping method

All orders are shipped by Express Shipping with a tracked carrier service.

Orders are shipped via trusted international carriers such as DHL Express, UPS, FedEx, or local delivery partners depending on the destination.

Dispatch time

Orders are processed and dispatched within 48 hours of payment confirmation. Orders containing several items may be sent in separate parcels.

Transit time

After dispatch, Express Shipping usually takes up to 15 days to arrive. If you have not received your order within 15 working days of dispatch, please contact support@elvaandlane.com with your order number.

Shipping fees and free shipping

Shipping method	Order value (after discounts)	Shipping fee	Dispatch time	Transit time
Express Shipping	Under €30.00	€6.90	Within 48 hours	Up to 15 days
Express Shipping	€30.00 or more	Free	Within 48 hours	Up to 15 days

Free shipping condition: shipping is free when your order total is €30.00 or more after discounts have been applied. Below €30.00 a flat Express Shipping fee of €6.90 applies. All prices and fees are in euros (EUR) and the final shipping fee is shown at checkout before you pay.

Free-shipping markets: the free-shipping offer and the €6.90 Express rate apply to every country we ship to: Albania, Andorra, Australia, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, United States, Vatican City, Åland Islands.

Delays

Delivery may be delayed by epidemics (such as COVID-19), extreme weather, natural disasters, strikes, customs inspections, carrier disruptions, peak seasons or other force majeure events beyond our control. If your order is affected, we will let you know by email and keep you updated. If an order is significantly delayed, you can contact us to cancel it for a full refund before it is dispatched.

Order tracking

When your order is dispatched, we email you a shipping confirmation with tracking details. Tracking can take 1–2 days to update. See Track an order for help.

Address changes

Please check your email address and full delivery address before placing an order. To correct them, contact support@elvaandlane.com promptly with your order number. Changes may be unavailable once an order has been dispatched.

Lost, damaged or incorrect deliveries

For an overdue, missing, damaged or incorrect delivery, contact support@elvaandlane.com with your order number and the details of the problem, and we will arrange a replacement or refund as appropriate.

Taxes and import charges

Review the total amount and any charges shown at checkout before payment. If you are unsure about destination charges or import arrangements, contact us before ordering.