Who operates this store?
Elva & Lane is operated by Xinxingyuan E-commerce Limited. See contact us for our business and customer-service details.
Where do you deliver, and what will it cost?
We deliver to UK addresses only, with free standard delivery and no minimum order value. Please allow 1–3 working days for order processing before dispatch, then an estimated 15 calendar days for delivery after dispatch. These are separate periods. Check the delivery service and total shown before payment. If an estimate is missing or you need a delivery by a particular date, ask us before ordering. Read Shipping policy.
Can I change or cancel an order?
Contact support@elvaandlane.com promptly with the order number. We will stop or amend an order where possible before dispatch. If it has already been dispatched, the applicable cancellation and return rights still apply.
How can I track an order?
Use tracking information in your dispatch message where provided, or see Track an order to request help.
Can I return something I no longer want?
For eligible UK online purchases, notify us within 14 days after receipt, then return the goods within a further 14 days. Read Returns, refunds and cancellations for the procedure, costs and statutory rights.
What if an item is faulty or incorrect?
Contact support@elvaandlane.com with the order reference and details of the problem. Reasonable order evidence and photographs, where available, can help. Statutory remedies remain separate from change-of-mind returns.
Which payment methods do you accept?
Payment options and your order total are displayed at checkout before you confirm an order.
How do I manage privacy requests?
Read Privacy policy and Cookies and privacy choices. You can contact support@elvaandlane.com about access, correction, deletion or other applicable privacy rights.
What do I need to send back an item?
Read Returns and cancellations help for the steps and contact details. Get the full receiving address from customer service before posting goods; our correspondence address is not a returns warehouse.
My refund has been confirmed, but is not visible
Check the original payment account and any refund confirmation. Ask the payment provider about posting status, then contact us with the order reference and confirmation date. Never send full card details.